Ordering a thumbnail or reformat (existing project) - just 2 taps!
If you already have a video order and want to request a thumbnail or reformat, you can do so with just 2 taps!
- Head to the manage page or home page
- Tap on tools
- Select the service you want, then click submit
How to add files to an existing project
You can send a message in the chat if you wish to share further details or to add more files, such as reaction shots of your face, tap on “upload missing files” under the tools menu.
Placing a thumbnail or reformat for a new project
If a video order doesn’t exist already, you can place a solo order by tapping the orange button
- Select the service you need
- Add some info about the project eg references and the full video
- Submit without files or add some files of your face or assets
The assigned artist will be in touch so keep an eye on a ping from the chat!